Refund Policy
1. 7-Day Cooling-Off Period
Under section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), you may cancel a purchase made on this website within 7 days of the day you paid, without giving a reason and without any penalty. We refund the full amount you paid.
This applies to learner course plans and to the first payment for a tutor workspace or school subscription. The law gives us up to 30 days from your cancellation to pay the refund; we normally pay within 7 business days of approving it.
2. Learner Course Plans
These rules apply to learners who pay for a course plan through our enrolment form, whether the plan is paid once or monthly.
| When you cancel | What you get back |
|---|---|
| Within 7 days of your first payment | Full refund of everything you have paid |
| From day 8 to day 30 after your first payment, with less than 20% of the course completed | 50% refund of the amount you have paid |
| After day 30, or once 20% or more of the course is completed | No refund |
- Course completion is the progress figure shown on your course in the learner portal.
- Monthly plans: you can stop at any time. Once we process your cancellation, we send no further invoices and you owe nothing more. Payments already made are refunded only under the table above.
- Free enrolment: if you enrolled while enrolment was free, nothing was charged and there is nothing to refund.
- Certificates you have already earned stay yours, even if you cancel.
3. Tutor Workspaces & School Subscriptions
These rules apply to tutor workspaces, schools and districts paying for a plan on our pricing page after their free trial.
| Situation | Refund |
|---|---|
| First payment, cancelled within 7 days | Full refund of that payment |
| Monthly plan | No refund for part of a month. You keep access until the end of the month you have paid for, and no further invoices are issued. |
| Annual plan (paid upfront) | Refund for every whole month that has not started when your cancellation takes effect, worked out as the annual price divided by 12, times the number of unused months. |
4. Free Trials
Tutor workspaces and schools start with a 30-day free trial. No card is needed and nothing is charged during the trial, so there is nothing to refund. If you decide not to continue, tell us before or after the trial ends and we will cancel your first invoice. You will owe nothing.
5. Payment Errors & Service Problems
- Duplicate or incorrect payments are refunded in full once we have matched them to your account.
- Access not delivered: if we cannot give you the access you paid for within the times in our Delivery Policy, you may cancel and receive a full refund.
- If we end the service early for a reason other than a breach of our Terms and Conditions, we refund any prepaid amount for the period you can no longer use.
6. How to Ask for a Refund
- Learners with an account: log in and open Cancel Subscription in the portal menu. Choose the course and the reason, and add your bank details if you paid by EFT.
- Schools, tutors and anyone else: use our contact form and choose Cancellation or refund request, email billing@futurereadydigital.co.za, or call or WhatsApp 072 414 9510. Please include your invoice number.
We reply within 3 business days and confirm the amount we will refund.
7. How We Pay Refunds
- Paid online through PayFast: we refund through PayFast to the card or account you paid with.
- Paid by EFT: we pay the refund by EFT into the bank account the payment came from. We will ask you to confirm those details.
- Timing: we pay approved refunds within 7 business days. Your bank may take another 3 to 5 business days to show the money, and you will always receive it within 30 days of your cancellation.
- We do not charge a fee for processing a refund.
8. Contact Us
Gauteng, Johannesburg, South Africa
billing@futurereadydigital.co.za | 072 414 9510 | Contact form