Legal Document
Delivery Policy
In short: everything we sell is delivered online. Nothing is posted or couriered, so there are no shipping or delivery fees. You get access through your FutureReady Digital account, and your login details and invoices are sent to the email address you give us.
1. What We Deliver
FutureReady Digital sells online services only:
- Learner course plans: access to our online courses, lessons, quizzes and certificates.
- Tutor workspaces: a private online space for a tutor or tutoring centre to teach and track learners.
- School and district subscriptions: access to the learning and school-management platform for the school's staff, learners and parents.
Prices on our pricing page and enrolment form are the full price in South African Rand. We are not registered for VAT, so no VAT is added. Prices do not include third-party software, such as Microsoft 365, or your own internet data.
2. How It Is Delivered
- The platform is used in a web browser at futurereadydigital.co.za on a computer, tablet or phone. No app store download is needed, and it can be installed on your device as an app from the browser.
- Some lessons and quizzes can be saved for offline use and sync when you reconnect.
- Login details are emailed to you: a username and a link to set your own password. The link is valid for 7 days.
3. When You Get Access
| What you signed up for | When you get access |
|---|---|
| Learner enrolment with a valid class code | Immediately. The application is approved automatically and your login details are emailed straight away. |
| Other learner enrolment applications | After we review the application, usually within 24 hours. Your login details are emailed when it is approved. |
| Paid learner course plan | Your account is created when the application is approved. Course lessons open as soon as your first invoice is paid (see section 4). |
| Tutor workspace | Immediately. Your workspace is created when you sign up, with a 30-day free trial. |
| School account | Our onboarding team contacts you and sets up the school, normally within 24 hours of receiving your completed registration. |
| Parent access | After we verify your link to the learner, usually within 1 to 2 business days. |
4. Payments and Access
- Online payments through PayFast: PayFast confirms the payment to us within minutes. A learner's course lessons open automatically as soon as it is confirmed.
- EFT payments: please use your invoice number as the payment reference. Allow 1 to 3 business days for the payment to clear and be matched to your invoice; access opens once it is.
- School and tutor accounts paused after a trial are reopened by our billing team once the payment is confirmed, normally within 1 business day.
5. Invoices and Receipts
- Every invoice is emailed to you as a PDF when it is issued, and is always available under My Invoices in your account.
- When you pay online, we email you a receipt and PayFast sends its own payment confirmation.
6. Certificates
Certificates are issued digitally as PDF files when you complete a course, and you can download them from your account. Each certificate has a unique ID that anyone can check on our certificate verification page. We do not post printed certificates.
7. If Something Goes Wrong
- If your login email has not arrived within the times above, check your spam or junk folder, then contact us. We will resend it or fix the problem within 1 business day.
- If we cannot give you the access you paid for, you may cancel and receive a full refund under our Refund Policy.
- Planned maintenance and platform availability are covered in our Terms and Conditions.
8. Contact Us
FutureReady Digital (Pty) Ltd · Reg. 2026/345734/07
Gauteng, Johannesburg, South Africa
billing@futurereadydigital.co.za | 072 414 9510 | Contact form
Gauteng, Johannesburg, South Africa
billing@futurereadydigital.co.za | 072 414 9510 | Contact form