PAIA Section 51 Manual

A. Contact Details of the Private Body

B. Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA, available at www.sahrc.org.za, by contacting PAIA@sahrc.org.za, or at the SAHRC offices: 29 Princess of Wales Terrace, Parktown, Johannesburg. The guide is available in all 11 official languages.

C. Records Held by FutureReady Digital

C.1 Human Resources Records

• Employment contracts and letters of appointment
• Payroll and salary records
• Leave records and attendance registers
• Performance review documents

C.2 Financial Records

• Annual financial statements
• Invoice and payment records
• Bank statements and tax returns
• School subscription agreements and invoices

C.3 Operational / Platform Records

• School service level agreements and data processing agreements
• Learner registration records (held on behalf of schools)
• Platform usage logs and audit trails
• Support ticket records

C.4 Compliance Records

• POPIA compliance documentation
• B-BBEE certificate and supporting documentation
• Company registration documents (CIPC)
• Tax compliance certificates (SARS)
• CSD registration documentation

D. Records Automatically Available

E. Procedure for Requesting Access to Records

1. Complete the prescribed PAIA Form C (available from the SAHRC or our Information Officer).
2. Submit to our Information Officer at privacy@futurereadydigital.co.za or by post.
3. Pay the prescribed request fee of R50.00 (EFT - details provided on confirmation).
4. Clearly describe the record requested, preferred format, and the right being exercised.

We respond within 30 days. This may be extended by a further 30 days with written notification.

F. Grounds for Refusal

• The record contains third-party information whose disclosure would be an unreasonable invasion of privacy.
• Disclosure would reveal trade secrets or confidential commercial information.
• The record is protected by legal professional privilege.
• Disclosure would endanger the life or safety of an individual.
• The request is clearly frivolous or vexatious.
• The record does not exist or cannot be found after a reasonable search.

Any refusal will be provided in writing with reasons and information on the right to appeal.

G. Fees

Personal requesters seeking their own information are exempt from the R50 request fee. Indigent requesters may apply for fee waiver - contact our Information Officer.

H. Remedies Available to Requesters

If a request is refused or not responded to within 30 days, the requester may:

• Lodge an internal appeal with our Information Officer within 60 days of refusal.
• Lodge a complaint with the Information Regulator at www.inforeg.org.za | inforeg@justice.gov.za
• Apply to the High Court for relief under Section 78 of PAIA.

Information Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.