Contact & Support
We're Here When You Need Us
Reach the right team first time. Billing questions go to a different team than technical faults - use the quick links below to get the fastest response.
Support Channels
Reach the Right Team
Each query type has a dedicated team. Contact the right one to get the fastest response.
Technical Faults
Technical Support
Platform errors, login issues, video problems & quiz bugs.
07:30–18:00 SAST
4-hr response
Admin & Billing
School Administration
Invoices, subscriptions, account setup & user management.
08:00–17:00 SAST
1 business day
New Schools
Onboarding Support
School setup, learner import & teacher training.
08:00–16:00 SAST
Live within 24h
Government & Tenders
Procurement Team
RFPs, tenders, DBE enquiries & B-BBEE certificates.
08:00–17:00 SAST
24-hr response
Quick Queries
WhatsApp Support
For quick questions from teachers & school admins.
Not for complex technical issues - those should go to the email support channel.
Mon–Fri 08:00–17:00 SAST
Registered Office
Physical Address
Gauteng, Johannesburg
FutureReady Digital (Pty) Ltd
Address
Gauteng, Johannesburg
South Africa Phone 072 414 9510 Privacy Enquiries privacy@futurereadydigital.co.za
South Africa Phone 072 414 9510 Privacy Enquiries privacy@futurereadydigital.co.za
Send Us a Message
Fill in the form and we'll route your query to the right team automatically.
Response Times
Support SLA
Our committed response times for each issue priority level.
P1 Critical
Platform completely down, all users affected
First response
1 hour
Resolution target
4 hours
P2 High
Quiz submission failing, video not playing
First response
4 hours
Resolution target
1 business day
P3 Medium
Slow loading, display issue, badge not awarded
First response
1 business day
Resolution target
3 business days
P4 Low
Feature request, cosmetic issue, general query
First response
2 business days
Resolution target
Next release cycle
Common Questions
Frequently Asked Questions
How do I reset a learner's password?
School administrators can reset learner passwords from the school admin panel under Users. Teachers can direct learners to use the "Forgot Password" link on the login page. If neither works, email admin@futurereadydigital.co.za with the learner's username.
A learner completed a quiz offline but the score isn't showing. What do I do?
Offline quiz results sync automatically when the learner reconnects to the internet. Ask the learner to open the platform while connected to Wi-Fi or mobile data - the sync happens in the background within 60 seconds. If the score still doesn't appear after 10 minutes online, contact support@futurereadydigital.co.za.
How long does it take to set up a new school?
Once we receive your signed Data Processing Agreement and first payment, your school is live within 24 hours. Our onboarding team will contact you to import your learner list, create teacher accounts, and run a 30 minute orientation session via Zoom.
Can learners use the platform without internet access?
Yes, learners can download lessons for offline use by clicking the "Save Offline" button on any lesson. They can then complete lessons and quizzes without internet. Results sync automatically when they reconnect. The platform is also a Progressive Web App (PWA) that can be installed on any Android device without visiting the app store.
Is the platform zero-rated? Do learners need data?
FutureReady Digital is not zero-rated but support offline use, meaning learners can access the platform without using any data bundles. This applies to the core learning content. Video streaming may use data on some networks; we recommend enabling offline mode for video lessons.
How do I get a formal quotation for my school's SGB?
Email procurement@futurereadydigital.co.za or complete the form on our Procurement Portal page. We'll send a formal quotation on company letterhead within 24 hours, formatted for SGB approval, along with our supplier and POPIA documents for the SGB pack.
What happens to learner data if we cancel our subscription?
You receive a full export of all your school's data within 7 business days of cancellation. All personal data is then permanently and securely deleted from our servers within 30 days. We provide written confirmation of deletion. See our Privacy Policy for full details.
Can parents see their child's progress?
Yes. The parent portal allows parents to view their child's lesson progress, quiz scores, assignment grades, mood check-ins, and earned badges. Parents can also message teachers directly through the portal. Contact your school administrator to activate parent portal access.
I found a security issue. Who do I contact?
Please email security@futurereadydigital.co.za with a detailed description of the issue. We acknowledge all security reports within 48 hours. We have a responsible disclosure policy - we will not pursue legal action against researchers who report issues in good faith. See our Security Policy for full details.
Do you offer training for teachers?
Yes. All new schools receive a free onboarding training session via Teams & Zoom. Additional training sessions can be arranged at R500 per session once onboarding sessions are utilized. We also have a teacher help centre at help.futurereadydigital.co.za with video tutorials, step-by-step guides and a searchable knowledge base.
Still can't find what you're looking for?
Our support team is available Monday to Friday, 07:30–18:00 SAST.
For urgent issues outside of those hours, call our 24/7 emergency line.